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Savvy CM Hosted 

Frequently Asked Questions

I'm a new client.  When will I be charged?
When are charges billed to my credit card?
If I cancel my account, will I be refunded?
What happens if I don't pay my account fees?
Can I change the design of my site?
Do you have any stock templates I can use?
I want a form developed.  Can this be done?
Is Savvy CM Hosted bad for SEO?
How do I get my web statistics?
Can I add a blog to my web site?
Can I add other tools to my web site?
I need more than 5 users.  Can Savvy CM Hosted serve us?
What about my email?
How do I point my domain name over to Savvy CM Hosted?
Will I have direct access to the web server?
Can I use video or Flash on my site?
How will I learn to use Savvy CM Hosted?
What happens if I want to discontinue my Savvy CM Hosted account?
How much storage am I entitled to on the server?


I'm a new client.  When will I be charged?

When you sign up for Savvy CM Hosted, you will provide us with your billing information and credit card details.  We will contact you to verify your needs and to schedule the conversion of your web site.  After your web site has been converted to Savvy CM Hosted, you will have a chance to review your new site.  When you accept your site, charges will begin.

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When are charges billed to my credit card?

Charges are billed to your account on the day before the start of your next billing period.  As an example, if you are a monthly billing customer and your inception date was the 5th day of the month, you will be billed on the 4th of each month for your upcoming month's service.  Any additional charges for storage or bandwidth over our standard terms of service will be applied to the monthly billing following when the charges were incurred.

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If I cancel my account, will I be refunded?

Yes.  We will refund you on a pro-rated basis for any remaining service, less any fees due for storage or bandwidth over our standard terms of service.  For new accounts, we also offer a 30-day money-back guarantee for software use fees.  See our Refund Policy for full details.

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What happens if I don't pay my account fees?

If a credit card charge is denied by your carrier, access to make changes to your web site will be blocked and you will have 5 days to provide us with another means of payment.  If after 5 days you have not made other payment arrangements, your site service will be suspended for non-payment.  Suspended accounts will be deleted from our servers after 30 days.

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Can I change the design of my site?

Almost any design can be modified to work with Savvy CM Hosted.  We would be happy to assist you in this process.  We do not offer direct FTP access to our servers for clients using Savvy CM Hosted for security reasons.  Please contact our Sales department for additional information.

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Do you have any stock templates I can use?

Yes, we have stock templates that can be adapted for your use.  You can also use third-party templates from other vendors such as TemplateMonster.com and other sites.  These will need to be adapted to work with Savvy CM Hosted.  We can assist you in this process.  We do not offer direct FTP access to our servers for clients using Savvy CM Hosted for security reasons. Please contact our Sales department for additional information.

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I want a form developed.  Can this be done?

Yes, we can develop custom forms for you.  Please contact our Sales department for additional information.

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Is Savvy CM Hosted bad for SEO?

No.  Savvy is designed from the ground up to allow Search Engine Optimization.  All pages have real page names.  You have the ability to add, edit and change meta data for your pages.  In addition, our dynamic navigation does not block search engines. 

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How do I get my web statistics?

We do not include web statistics with Savvy CM Hosted, but we can help you set up a Google Analytics account on your web site that will allow you to use this industry-leading tool.  Best of all, the service is free from Google.

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Can I add a blog to my web site?

We can incorporate a blog on your site for you.  Set-up charges will apply, but there are no additional monthly charges.  Please contact our Sales department for additional information.

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Can I add other tools to my web site?

That depends.  Please contact our Sales department for specific information about your needs.

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I need more than 5 users.  Can Savvy CM Hosted serve us?

Our standard offering does not include more than 5 users.  Please contact our Sales department and we will work to create a program that will work for your needs.

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What about my email?

We do not offer email hosting as part of our services for Savvy CM Hosted.  Many of our clients use gMail services.  You can follow this link for additional information.

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How do I point my domain name over to Savvy CM Hosted?

We assist new clients with pointing their domain name over during the set-up process.  You will need to know who controls your domain name (i.e. Network Solutions, GoDaddy and other domain registrars).  We will request this information at the beginning of the set-up process and can provide specifics once we know who the registrar is.  Please contact our Sales department for additional information.

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Will I have direct access to the web server?

No, for security reasons we do not allow direct client access to our web servers.  All content will be uploaded through the simple-to-use Savvy interface.  If clients need to transfer bulk images, our support team is available for assistance.

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Can I use video or Flash on my site?

Yes.  The simple-to-use Savvy interface allows you to easily add images, video, Flash and documents to your site.  Extensive use of video or large amounts of images stored on the server may exceed your monthly storage or bandwidth allotment and additional charges may accrue.  Please review our Terms of Service for specific details.

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How will I learn to use Savvy CM Hosted?

We have regularly scheduled on-line training seminars to assist you in learning Savvy CM Hosted.  In addition, we have video tutorials and a detailed on-line manual accessible from every Savvy CM Hosted site.

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What happens if I want to discontinue my Savvy CM Hosted account?

You will need to re-create your web pages using a standard HTML tool.  Under our Terms of Service you may not copy any Savvy code for re-use elsewhere.

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How much storage do I get on the web server?

Savvy CM Hosted entitles you to 100 MB of server storage and monthly data transfers of 500 MB.  Additional fees apply for amounts over those listed.  Please contact our Sales Department for additional details.